Shipping policy
Total delivery time = processing time + shipping time
All estimated delivery times are based on historical order data and are intended as general guidelines only.
Processing Time
- Processing begins the same day your order is placed.
- Typically takes 1–3 business days (Monday–Friday, excluding public holidays).
- Orders placed after 12:00 AM AEST will begin processing on the next business day.
Shipping Time
- Shipping time begins once your order has been processed and handed to the courier.
- Typically takes 1–5 business days (Monday–Friday, excluding public holidays).
Shipping Details
| Country | Processing Time | Shipping Time | Cost |
|---|---|---|---|
| Australia | 1–3 business days | 1–5 business days | Free shipping |
Total delivery time is typically 2–8 business days from the date your order is placed.
Please Note
- Holiday periods may cause delays due to reduced operations with suppliers or couriers.
- Incorrect address details, customs procedures, or courier-related issues may also delay delivery.
Tracking Your Order
Once your order is dispatched, we will email you a tracking number. If you have not received your tracking information or the link isn’t working, please contact us and we’ll assist.
You can track the status of your shipment anytime through our Track My Order page.
Delivery Courier
For customers within Australia, we primarily ship using Australia Post.
Order Changes
Changing Your Address
- We cannot modify the delivery address once an order is already in transit.
- If you need to make changes, contact us immediately at support@shopsira.com or call +31 85 115 5953.
- Address changes are not guaranteed once the order has shipped.
Cancellations
- If your order has not yet been dispatched, we can cancel it upon request.
- If your order has already shipped, please refer to our Return & Refund Policy.
Unexpected Delays
- Some packages may arrive later than the standard delivery timeframe.
- If your order is delayed beyond our estimated window, contact us and we will assist wherever possible.
- Please note that delays due to customs, public holidays, severe weather, or courier errors are outside our control. We cannot be held responsible for lost, stolen, or delayed packages once they are in transit.
Package Damaged in Transit
- If your package appears damaged at the time of delivery, please refuse the shipment and notify us immediately.
- If the package was delivered while you were away, contact customer service so we can arrange the next steps.
Contact & Business Details
Company Name: GT Ecom B.V.
Store Name: Shop Sira
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, Netherlands
Email: support@shopsira.com
Phone: +31 85 115 5953
Chamber of Commerce Number: 82232393
VAT Number: NL862386780B01
Opening Hours
Monday–Friday: 8:00 AM–6:00 PM AEST
Saturday–Sunday: Closed
Public Holidays: Closed